Frequently Asked Questions

Yuzumall is a cross-border marketplace that connects verified Chinese manufacturers directly with global buyers. We specialize in large-format products like home furnishings, electric vehicles, and custom-built goods. Every merchant is a verified factory — you buy direct from the source with no middlemen.

1. Browse products by category or search for what you need
2. Click on a product to view details and merchant information
3. Contact the merchant via platform messaging to confirm specifications, pricing, and shipping
4. Once you agree on terms, place your order through the platform
5. Track production and logistics through your dashboard until delivery

Yuzumall supports:

• Credit/debit cards (Visa, MasterCard, American Express)
• Bank transfer (for large orders)
• PayPal
• Platform escrow (payment held until you confirm receipt)

All payments are processed in USD. Currency conversion may apply depending on your payment method.

Shipping times depend on product type and destination:

• Standard products (in stock): production 7–15 days; shipping to US/EU 25–40 days by sea, 5–10 days by air freight
• Custom/made-to-order products: production 20–45 days (depends on complexity); shipping same as above
• Electric vehicles: production 15–30 days; shipping 30–45 days by sea (battery-certified shipping required)

Merchants provide estimated lead times on each product page. Confirm exact timing before ordering.

Yes. Most merchants offer tiered pricing based on quantity:

• Sample orders (1–2 units): retail price
• Small batch (5–20 units): 5–15% discount
• Bulk orders (20+ units): 15–30% discount
• Container loads: negotiate directly with merchant for best pricing

Contact the merchant to request a wholesale quote for your specific quantity.

Return policies vary by merchant and product type:

• Standard products: returns accepted within 14 days of delivery if the product is defective or doesn't match the description. Buyer pays return shipping.
• Custom products: no returns (made to your specifications), but we support rework or partial refund if quality issues exist.
• Electric vehicles: warranty-based support (typically 1–2 years). Returns only for major defects covered under warranty.

Always confirm the merchant's return policy before ordering. Yuzumall provides dispute resolution if issues arise.

Buyers pay shipping costs. The merchant or platform will provide a shipping quote based on product dimensions and weight, destination address, shipping method (sea freight, air freight, or express), and any special requirements (battery certification, oversized cargo, etc.). Shipping fees are shown separately from product price at checkout.

Buyers are responsible for import duties and taxes in their country, customs clearance fees (if applicable), and any additional charges imposed by local customs authorities. With Yuzumall partner logistics, our freight forwarders can handle customs clearance for you (additional fee applies) — ask the merchant about this option during checkout.

Tip: check your country's import regulations before ordering. Electric vehicles, for example, may require specific certifications (CE for EU, DOT for US).

Once your order ships, you'll receive:

• A tracking number via email and platform notification
• A link to the carrier's tracking page
• Updates at key milestones (production complete, shipped, customs clearance, out for delivery)

For sea freight shipments, tracking is less granular — expect updates at port departure, arrival, and final delivery.

Yes. All merchants on Yuzumall are required to respond in English (or provide translation support). Communication happens via platform messaging (built-in translation available) and email (for formal documentation). If you encounter language barriers, contact Yuzumall support — we'll assist with translation.

1. Open the Merchant Registration page
2. Fill out the application form with your company details, factory information, and product categories
3. Upload required documents (business license, factory photos, product certifications)
4. Submit your application

Our team reviews applications within 3–5 business days. You'll receive an email notification once approved.

No upfront costs. You only pay when you sell.

• Registration: Free
• Monthly subscription: Free
• Product listing: Free (unlimited products)
• Sales commission: 8–12% depending on category
• Payment processing: 2–3% (standard gateway fees)

Commission is charged on the product price only, excluding shipping and taxes. See the full fees & commission table.

After order completion:

1. Buyer confirms receipt and satisfaction
2. Platform releases payment (minus commission and processing fees)
3. Funds transferred to your designated bank account or payment method
4. Payout typically takes 3–7 business days

You can track all transactions and payouts in your merchant dashboard.

Yuzumall focuses on Home & Furnishings, Electric Vehicles, Custom & Made-to-Order, and large-format products requiring specialized shipping. Other categories may be accepted on a case-by-case basis. Browse the category overview.

Not allowed: counterfeit goods, trademark-infringing products, prohibited items (weapons, drugs, etc.), and products without required safety certifications.

You have two options:

• Self-fulfilled shipping: you arrange your own freight forwarder, manage customs documentation, and provide tracking. Best if you have established export logistics.
• Yuzumall partner logistics: use our integrated shipping network with pre-negotiated rates, battery-certified shipping, and customs clearance support. Best if you're new to international shipping.

You choose which option to offer buyers on each product listing.

Required certifications depend on your product category and target markets:

• Electric vehicles: CE marking (EU), UL certification (recommended for US), DOT compliance (road use in US), UN38.3 battery test report (shipping)
• Furniture: EN standards (EU) or ASTM/ANSI (US) for safety and flammability; FSC certification optional but preferred by buyers
• Kitchen/bathroom fixtures: NSF certification (US) or WRAS (UK) for water-contact products; CE marking (EU)

Upload relevant certifications during registration. We'll verify them before approving your store.

You set your return policy during store setup (within platform guidelines): accept returns within 14 days for defective products, offer rework or partial refund for quality issues on custom products, and provide warranty support for electric vehicles (1–2 years typical). If a dispute arises, Yuzumall support will mediate between you and the buyer.

Product listings are created in English (the platform's primary language). Platform messaging includes built-in translation, so you can communicate with buyers in your own language — the system translates automatically.

Yuzumall provides several marketing tools:

• Featured products: pay to highlight your products in category pages
• Promotional campaigns: join platform-wide sales events (Black Friday, holiday promotions)
• SEO optimization: your products are indexed by search engines
• Social media: we promote select merchants on Yuzumall's social channels

You can also drive your own traffic by sharing your store URL and product links.

No. Yuzumall is a marketplace platform — we don't buy or sell products ourselves. We connect verified manufacturers directly with global buyers and take a commission on successful transactions.

• Factory-direct only: every merchant is a verified manufacturer. No trading companies.
• Specialized in large products: home furnishings, electric vehicles, and custom goods — categories that require specialized logistics and quality assurance.
• Integrated logistics: optional partner shipping with experience in oversized cargo and battery-certified transport.
• English-first support: platform, messaging, and customer service all in English.
• Quality verification: we audit merchants before onboarding and monitor ongoing performance.

Yuzumall is based in China. We serve buyers primarily in North America and Europe, with logistics partnerships covering these regions and beyond. Learn more on the About page.

• Email: support@yuzumall.com
• Platform chat: click the chat icon on any page (9 AM – 9 PM Beijing Time, Monday–Friday)
• All channels: see the Contact Us page

Response time: within 24 hours for email, within 1 hour during business hours for chat.

Yes. Yuzumall uses:

• SSL encryption for all transactions
• Platform escrow (payment held until you confirm receipt)
• PCI-DSS compliant payment processors
• Fraud detection and prevention systems

We never store your credit card information on our servers.