We are here to help

Contact Us

Whether you're a buyer with questions about a product, a merchant needing support, or someone exploring partnership opportunities — reach out through any of the channels below.

Customer Support

For Buyers

Questions about orders, shipping, or products?

Support Hours: Monday–Friday 9:00 AM – 9:00 PM, Saturday–Sunday 10:00 AM – 6:00 PM (Beijing Time, UTC+8).

Response Time: live chat within 1 hour during business hours; email within 24 hours.

For Merchants

Questions about registration, store management, or orders?

Merchant Support Hours: Monday–Friday 9:00 AM – 6:00 PM (Beijing Time, UTC+8). WhatsApp within 1 hour during business hours; email and tickets within 24 hours.

Business Inquiries

Partnerships & Collaborations

Interested in partnering with Yuzumall? We work with logistics providers and freight forwarders, payment processors and financial services, marketing agencies and influencers, and industry associations and trade organizations. Email partnerships@yuzumall.com.

Media & Press

For press inquiries, interviews, or media coverage, email media@yuzumall.com.

Office Address

Yuzumall operates this marketplace worldwide, online first. Office visits are by appointment only — please contact us in advance to schedule a meeting.

Emergency Support

Experiencing a critical issue with an active order?

If your order is in transit and you're facing an urgent problem (customs hold, damaged goods, delivery delay), email urgent@yuzumall.com with the subject line "URGENT: Order #[Your Order Number]". We prioritize urgent order issues and aim to respond within 1 hour, regardless of business hours.

Send Us a Message

Use the form below for general inquiries. For order-specific questions, the email channels above get faster assistance.